How Can I Complain?
As a public authority, it is important that Norfolk Police Authority is an efficient and effective organisation. If we don’t get things right we would like the public to tell us. Equally, we are always appreciative of any complimentary comments when our staff have done something particularly well. When we get something wrong we will apologise and try to put things right.
Who Can Complain?
Any member of the public or nominated third party, such as a relative or friend (with your consent) who believes the Authority, a Member of the Authority or a member of staff has:
- Treated them unfairly in the way they have conducted police authority business;
- Acted in an inappropriate or discourteous manner;
- Done something badly or provided misleading information;
- Failed to deliver a service within the time specified.
Related Articles
- Ethical Standards Committee - Code of Conduct - Assessment of Complaints Procedure (PDF 99k) 01-Oct-08
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This procedure is produced to comply with Regulation 10 of the Standards Committee (England) Regulations 2008 in respect of the local assessment of complaints arising against members under the Code of Conduct. The Procedure sets out the steps that will be followed in relation to any written allegation that is received in relation to a member or co-opted member of the Authority that they have failed, or may have failed, to comply with the Authority's Code of Conduct.
- How to Complain about the Conduct of Members (PDF 124k) 14-May-08
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This document outlines the complaints process should you wish to complain about the conduct of Members of the Police Authority.
- How to Complain about the way the Authority conducts its Business (PDF 158k) 14-May-08
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This document outlines the process to follow should you wish to complain about the way the Authority carries out its business.
- How to Complain about the Chief Executive (PDF 149k) 14-May-08
- This document outlines the process for complaining about the Chief Executive of Norfolk Police Authority.
- How to Complain about the Treasurer (PDF 148k) 14-May-08
- This document outlines the process to complain about the Treasurer to Norfolk Police AUthority.
- How to Complain about Maladministration (PDF 114k) 14-May-08
- This document sets out the process if you wish to complain about Maladministration.
- How to Complain about Financial Maladministration (PDF 114k) 14-May-08
- This document sets out the process should you wish to complain about financial maladministration.
- How to Complain about Independent Custody Visitors (PDF 150k) 14-May-08
- This document sets out the process to follow should you wish to complain about an Independent Custody Visitor.
- How to Complain about the way Norfolk Constabulary conducts its business (PDF 115k) 14-May-08
- This document sets out the process to follow should you wish to complain about the way Norfolk Constabulary conducts its business.
- How to Complain about the behaviour of the Chief Constable, Deputy Chief Constable and Assistant Chief Constable (PDF 115k) 14-May-08
- This document sets out the process you should follow should you wish to complain about the behaviour of the Chief Constable, Deputy Chief Constable and Assistant Chief Constable.
- Norfolk Police Authority Complaints Procedure (.doc 426k) 07-May-08
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This document outlines the various processes in place should you wish to make a complaint about Norfolk Police Authority.
